Skip to main content
Colombian State Portal
Saving

Saving

  • Refunds
  • Affiliation
Severance

Severance

  • Memberships and transfers
  • Refunds of Severance Pay
  • Insurance
  • Unemployment Law
Housing

Housing

  • Mortgage loan
  • Residential leasing
  • Preferential rate
  • Government programs
  • Tools and procedures
  • Builder credit

Programs

  • FNA Generation
  • The most notable
  • Colombians abroad
  • Together
Companies

Companies

  • Public sector
  • Private sector
  • Flat File Structure
  • Regulations
  • Contribution and report
  • Multi-user key
  • Company registration

Builders

  • SAE Property
  • My FNA Home
  • Builder credit
National Savings FundNational Savings Fund
HomeTransparency
Citizen attention

Citizen attention

  • Procedures and services
  • Petitions, complaints, claims, suggestions and reports
  • Service channels
  • Points of attention
  • Activities calendar
  • Frequently Asked Questions (FAQ)
  • Satisfaction survey
  • Consumer advocate
  • Conditions and policies
  • Inclusion and accessibility
  • Job offers and calls for applications

Participate

  • Identification and diagnostic of needs
  • Participatory planning and budgeting
  • Citizen consultation
  • Collaboration and open innovation
  • Accountability
  • Social control

News

  • Newsletters
  • FNA Digital Magazine
  • Blog
  • Audios
  • Special reports
Financial Education
Online Services
Login

Vulnerable populations

Our Commitment to Vulnerable Populations in Colombia

The Fondo Nacional del Ahorro (National Savings Fund) recognizes the importance of ensuring equitable access to housing and education for all Colombians, especially those who face greater social and economic barriers. To that end, we have adopted measures aimed at providing guidance, facilitating access, and establishing differentiated conditions for populations in vulnerable situations.

This commitment includes groups such as:

Persons with disabilities.

Victims of the armed conflict.

Ethnic communities

(indigenous, Afro-Colombian, Raizal, Palenquera, and ROM).

Elderly persons.

Youth without access to traditional financial services.

LGBTIQ+ population

(Lesbian, Gay, Bisexual, Transgender, Intersex, and Transsexual).

Financial Inclusion

Through financial education programs, products with special benefits, strategic alliances with public and private entities, and differentiated service processes, the FNA seeks to eliminate the barriers that hinder these populations' access to savings, credit, and decent housing solutions.

In this way, the institution contributes to social inclusion and to improving the quality of life of those most in need, consolidating its role as a strategic partner in building a more equitable and supportive country.

FNA initiatives for inclusive service

The following are the most representative actions taken by the FNA to ensure the inclusion of vulnerable populations:

FNA initiatives for inclusive service

Inclusion of vulnerable populations:

Supervised by Superintendencia Financiera de Colombia
Fondo Nacional del Ahorro

Main Service Points - Correspondence

65th Avenue #11-83, Puente Aranda, Bogotá - Colombia

Monday to Friday, 8:00 a.m. to 4:00 p.m.

Saturday, 8:00 a.m. to 1:00 p.m.

ICONTEC Certification

Main Headquarters

65th Avenue #11-83, Puente Aranda, Bogotá - Colombia

Phone: 601 307 7070

National line: 01 8000 52 7070 or from your cell phone free at #289 for mobile operators

Legalization line: 01 8000 23 3362

Anti-corruption line: 01 8000 112669 - 601 420 1686

Judicial notifications:

notificacionesjudiciales@fna.gov.co

Control entities:

entesdecontrol@fna.gov.co

Download our app

GET IT ONGoogle Play
Download onApple Store
Available onAppGallery

Last update

July 11, 2026

InstagramFacebookTwitterTik TokYoutubeLinkedin
GOV.COColombia.COBicentennial Group
Fondo Nacional del Ahorro

Main Service Points - Correspondence

65th Avenue #11-83, Puente Aranda, Bogotá - Colombia

Monday to Friday, 8:00 a.m. to 4:00 p.m.

Saturday, 8:00 a.m. to 1:00 p.m.

ICONTEC Certification

Main Headquarters

65th Avenue #11-83, Puente Aranda, Bogotá - Colombia

Phone: 601 307 7070

National line: 01 8000 52 7070 or from your cell phone free at #289 for mobile operators

Legalization line: 01 8000 23 3362

Anti-corruption line: 01 8000 112669 - 601 420 1686

Judicial notifications:

notificacionesjudiciales@fna.gov.co

Control entities:

entesdecontrol@fna.gov.co

Download our app

GET IT ONGoogle Play
Download onApple Store
Available onAppGallery

Last update

July 11, 2026

Social media

InstagramFacebookTwitterTik TokYoutubeLinkedin
GOV.COColombia.COBicentennial Group
Supervised by Superintendencia
About FNAConsumer AdvocatePQRSTransparencyTerms and policies© FNA All rights reserved

Need help?

Find answers to the most frequently asked questions about our services.

Do you need more information?

Visit citizen service
Savings

View all questions

Do you need more information?

Visit citizen service

Our service channels

Chat

Chat

Talk with a consultant

Control Entities

Control Entities

Exclusive email for control entities

Email

Email

Leave us your messages

Service points

Service points

Find the nearest service point

WhatsApp

WhatsApp

+57 321 3213441