Payments to Fondo Nacional del Ahorro loans on behalf of the Member
For payments on FNA loans.
If the account has any type of flag (garnishments and others), you must submit the documents through in-person channels; otherwise, you can submit the documents via email at: contactenos@fna.gov.co
No response is generated for this request, and you can track it through Fondo en Línea or through your loan invoice; you can also verify the transactions on your Cesantías statement.
For mortgage loans disbursed up to December 31, 2011, where the payment is subject to an application other than principal reduction of term, the following is required:
For loans disbursed from January 1, 2012:
Payments to FNA loans of the spouse
Payments to FNA loans of the spouse
Types of powers of attorney for withdrawals through a representative, as applicable
No third-party intervention is required to submit this request.
Please keep the following recommendations in mind
Pursuant to Decree 1562 of 2019, five business days are established to process the Cesantías payment, counted from the day after the request is submitted in the Document Management tool and once the indicated requirements have been met.
In the event that the individual Cesantías account has any flag for garnishment, external pledge, special statuses, legal references, or restraining or approving orders, the processing times will depend on the normalization of the request before payment can be processed, and may exceed the time frame indicated.
Requests submitted through Fondo en Línea and the App will be processed within a maximum of 24 hours from employer approval and will only be made to the member's bank accounts.
As a result of this service, you will receive:
Electronic disbursement to the bank account indicated on the form.
