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Unemployment insurance

This insurance policy protects your housing loan in the event of involuntary unemployment, covering loan installments while you find a new job.

Insurance coverage

This insurance covers Fondo Nacional del Ahorro housing loan beneficiaries in the event of involuntary unemployment, covering the payment of loan installments during the unemployment period in accordance with the conditions established in the policy.

Covered Events

The insurance covers the following events

Termination of employment contract

Dismissal without just cause by the employer

Company closure

Permanent closure of the company or establishment

Company liquidation

Judicial or voluntary liquidation of the employer

Staff reduction

Collective dismissal or workforce reduction

NON-Covered Events

Insurance policy exclusions

Voluntary resignation

Termination of contract by the employee's decision

Dismissal with just cause

Termination of contract due to serious misconduct by the employee

Termination during probationary period

End of contract during the probationary period

Expiration of fixed-term contract

Natural end of the contract for a defined term

Submit your claim

Email

Reclamacionseguros@fna.gov.co

Service points

At any service point nationwide

Important information

  • This policy is optional. If you do not wish to take it, you must declare so by formally requesting its exclusion through any of our service channels to avoid charges on your bill and to generate a refund where applicable.

  • If during the loan process or its term, you change your economic activity to retiree, service provider or self-employed worker, you must notify this Entity and request exclusion from the insured group.

  • If your payment date is the 5th of each month, you must send the sworn statement no later than the fifth business day of the month; if your payment date is the 15th of each month, you must send the sworn statement no later than the 23rd of each month.

  • The response time for the exclusion or inclusion request will be 10 business days.

  • If the loan has FRECH rate coverage, in the event of loss of employment you must continue with the payment of the agreed installments within the indicated deadlines, until the insurance claim is resolved, which must be submitted at least one month in advance before the installment due date to avoid loss of benefits or any other adverse consequence.

  • The term for the insurer's resolution of the claim, as well as its payment, is completed within the month following the complete submission of documents in accordance with the provisions of the Commercial Code Art. 1080 and Art. 1077.

  • The above information is general, so the documentation required to process the claim may vary depending on the particular conditions of the event, also clarifying that coverages may vary during the term of the loan.

  • In accordance with the insurance policy for loans originated for members through Cesantías, we inform you that Fondo Nacional del Ahorro will charge the unemployment insurance premium up to 120 days past due. From that date onward, we will proceed with the termination of coverage in accordance with the provisions of article 1068 of the Commercial Code, which is why it is important to keep your loan current so that you may benefit from unemployment insurance at the time you become unemployed.

  • You should be aware that, if you fall into arrears and the unemployment insurance charge on the mortgage loan is automatically canceled, you may request reinclusion and become part of the insurable group covered by the policy again, provided that you meet the conditions and requirements established therein and are current on the payments of your obligation.

Supervised by Superintendencia Financiera de Colombia
Fondo Nacional del Ahorro

Main Service Points - Correspondence

65th Avenue #11-83, Puente Aranda, Bogotá - Colombia

Monday to Friday, 8:00 a.m. to 4:00 p.m.

Saturday, 8:00 a.m. to 1:00 p.m.

ICONTEC Certification

Main Headquarters

65th Avenue #11-83, Puente Aranda, Bogotá - Colombia

Phone: 601 307 7070

National line: 01 8000 52 7070 or from your cell phone free at #289 for mobile operators

Legalization line: 01 8000 23 3362

Anti-corruption line: 01 8000 112669 - 601 420 1686

Judicial notifications:

notificacionesjudiciales@fna.gov.co

Control entities:

entesdecontrol@fna.gov.co

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Last update

July 26, 2026

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GOV.COColombia.COBicentennial Group
Fondo Nacional del Ahorro

Main Service Points - Correspondence

65th Avenue #11-83, Puente Aranda, Bogotá - Colombia

Monday to Friday, 8:00 a.m. to 4:00 p.m.

Saturday, 8:00 a.m. to 1:00 p.m.

ICONTEC Certification

Main Headquarters

65th Avenue #11-83, Puente Aranda, Bogotá - Colombia

Phone: 601 307 7070

National line: 01 8000 52 7070 or from your cell phone free at #289 for mobile operators

Legalization line: 01 8000 23 3362

Anti-corruption line: 01 8000 112669 - 601 420 1686

Judicial notifications:

notificacionesjudiciales@fna.gov.co

Control entities:

entesdecontrol@fna.gov.co

Download our app

GET IT ONGoogle Play
Download onApple Store
Available onAppGallery

Last update

July 26, 2026

Social media

InstagramFacebookTwitterTik TokYoutubeLinkedin
GOV.COColombia.COBicentennial Group
Supervised by Superintendencia
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