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Fire and earthquake insurance

This insurance policy covers damage to specified property, repairs, breakdowns and other risks in general from fire, earthquake, malicious acts by third parties, among others.

Insurance coverage

This policy covers all beneficiaries of a housing loan granted by Fondo Nacional del Ahorro, covering material damage to the home caused by fire, earthquake, malicious acts by third parties, and other risks established in the policy, including repair and reconstruction costs.

Covered Events

The insurance covers the following events

Fire

Damage caused by fire, smoke and soot

Earthquake

Structural damage caused by seismic movements

Malicious acts by third parties

Damage caused by vandalism, terrorism or riot

Explosion

Damage from gas or other materials explosion

NON-Covered Events

Insurance policy exclusions

War or armed conflict

Damage caused by civil or international war

Nuclear events

Damage from nuclear radiation or radioactive contamination

Intentional damage by the insured

Damage caused deliberately by the owner

Pre-existing damage

Damage existing before the policy was taken out

Submit your claim

Email

Reclamacionseguros@fna.gov.co

Service points

At any service point nationwide

Important information

  • You must complete this procedure within two years from the date on which the event occurred (death, total disability or serious illness).

  • You may contract Fire or Earthquake and Life insurance policies with another insurer independently (provided that the terms of the insurance are at least equal to those set forth in the bid specifications), in accordance with the provisions of article 2.36.2.2.5 of Decree 2555 of 2010 and subsections 1.2.2 and 1.3.1 of Chapter I, Title III, Part I of the Basic Legal Circular (C.E. 029 of 2014).

  • The term for the insurer's resolution of the claim, as well as its payment, is completed within the month following the complete submission of documents in accordance with the provisions of the Commercial Code Art. 1080 and Art. 1077.

  • The above information is general, so the documentation required to process the claim may vary depending on the particular conditions of the event, also clarifying that coverages may vary during the term of the loan.

Supervised by Superintendencia Financiera de Colombia
Fondo Nacional del Ahorro

Main Service Points - Correspondence

65th Avenue #11-83, Puente Aranda, Bogotá - Colombia

Monday to Friday, 8:00 a.m. to 4:00 p.m.

Saturday, 8:00 a.m. to 1:00 p.m.

ICONTEC Certification

Main Headquarters

65th Avenue #11-83, Puente Aranda, Bogotá - Colombia

Phone: 601 307 7070

National line: 01 8000 52 7070 or from your cell phone free at #289 for mobile operators

Legalization line: 01 8000 23 3362

Anti-corruption line: 01 8000 112669 - 601 420 1686

Judicial notifications:

notificacionesjudiciales@fna.gov.co

Control entities:

entesdecontrol@fna.gov.co

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Last update

July 26, 2026

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GOV.COColombia.COBicentennial Group
Fondo Nacional del Ahorro

Main Service Points - Correspondence

65th Avenue #11-83, Puente Aranda, Bogotá - Colombia

Monday to Friday, 8:00 a.m. to 4:00 p.m.

Saturday, 8:00 a.m. to 1:00 p.m.

ICONTEC Certification

Main Headquarters

65th Avenue #11-83, Puente Aranda, Bogotá - Colombia

Phone: 601 307 7070

National line: 01 8000 52 7070 or from your cell phone free at #289 for mobile operators

Legalization line: 01 8000 23 3362

Anti-corruption line: 01 8000 112669 - 601 420 1686

Judicial notifications:

notificacionesjudiciales@fna.gov.co

Control entities:

entesdecontrol@fna.gov.co

Download our app

GET IT ONGoogle Play
Download onApple Store
Available onAppGallery

Last update

July 26, 2026

Social media

InstagramFacebookTwitterTik TokYoutubeLinkedin
GOV.COColombia.COBicentennial Group
Supervised by Superintendencia
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