FNA Optimizes Customer Service and Expands Saturday Service Availability
<p>The National Savings Fund (FNA) informs its members and the general public that, as part of its efforts to strengthen operations and provide a more efficient, reliable, and well-organized service, it is adjusting the availability of in-person services at its branch locations.</p>
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Publication date:
July 10, 2026
FNA Optimizes Customer Service and Strengthens Saturday Availability for Its Members
Bogotá, D.C., Friday, July 10, 2026. As part of these adjustments, the Entity continues to provide in-person service during designated hours that make it easier for users to plan their visits, especially on weekends.
Accordingly, the FNA will provide service on the first and third Saturday of each month, from 8:00 a.m. to 12:00 p.m., allowing members to access procedures and services outside the regular workweek.
Regular service hours will also continue from Monday through Friday, from 8:00 a.m. to 4:00 p.m., ensuring continuous coverage for Colombians nationwide.
In addition, during the severance funds season (February through May 2027), Saturday service hours will be extended to accommodate the increased demand for services during this important period for members.
Through these efforts, the Fund remains committed to providing its members with a fast, reliable, and customer-focused service experience.
About the National Savings Fund
The National Savings Fund (FNA) is a government-owned institution with more than 55 years of experience managing Colombians’ severance funds and savings, helping them achieve homeownership.
