General recommendations
1
Do not accept unauthorized intermediaries.
2
Make your payments on time to avoid any inconvenience.
3
Keep your contact details (phone, mobile, email, and address) up to date to prevent institutional information from reaching unauthorized recipients.
4
Customer service for financial consumers is free of charge.
5
Remember to always check the website before visiting a service point.
6
Consult the service protocols at the following link: service protocols
