Call Center
Contact us through our service lines: (601) 3077070 in Bogotá, 01 8000 52 7070, or toll-free from your mobile at #289 for national mobile operators. Lines operate Monday through Sunday from 6:00 a.m. to 9:00 p.m.
Please note that through this channel we will never request financial information, user data, or personal passwords.
Please be aware that in order to provide information about your products, it is important that you answer certain security questions. If you detect suspicious noise during the call, please hang up.
Do not allow third parties to assist you with your inquiries.
Report any suspicious call or event immediately.
Please note that your calls to the citizen service line are recorded and monitored for your security and the quality of our service.
