Report it for sure
The Denuncie Seguro channel will provide financial consumers, employees, contractors, and the general public with a tool that allows anyone to report irregularities, inappropriate behavior, policy violations, regulations or laws, acts of fraud or corruption, and misconduct.
Report Safely
If you wish to submit a Petition, Complaint, Claim, or Suggestion related to the services of the Fondo Nacional del Ahorro S.A., please click here
Please note that providing an email address or contact information may allow the FNA to communicate a response to the report and to request additional information if necessary, in order to conduct more efficient investigations. Nevertheless, reports shall be received and investigated if the information provided is sufficient, even when submitted anonymously.
Include in the report as much supporting documentation as possible to help advance the investigation.
Any person may report a punishable offence to the competent authorities.
False Report: Pursuant to Article 435 of the Colombian Penal Code, "Any person who, under oath, reports to the authorities a typical offence that has not been committed shall be subject to imprisonment of sixteen (16) to thirty-six (36) months and a fine of two point sixty-six (2.66) to fifteen (15) current statutory monthly minimum wages.
The Secure Reporting channel is a tool developed to automate the reporting process and its resolution, guaranteeing confidentiality, traceability, security, and a prompt response. Every report is important to us because this channel contributes to more efficient, transparent, responsible, and ethical management.