Death of the member
Remember that this documentation is in addition to the mandatory documentation required for the withdrawal.
Review the required documentation as applicable to your case. Download it using the button below:
List of documentsSteps to follow
Required documentation
Select the relationship with the deceased member to view the required documents:
Mandatory documents
Severance Withdrawal Application Form. Complete the form in full, without erasures or corrections. It must include the signature and fingerprint of the person submitting the application.
Identity Document. (National ID card, identity card, foreign identification card, or passport with a valid visa). Submit a legible copy of the identity document of the deceased affiliate and of each beneficiary.
Death Certificate. Submit a copy of the death certificate issued by the competent authority.
Sworn Affidavit. Submit a notarized affidavit signed by two individuals who are not members of the family group, identifying the beneficiaries of the deceased affiliate.
Declaration of Heirs. Submit a notarized document in which the beneficiaries declare their status as heirs and assume responsibility for the accuracy of the information provided.
Bank Certification and/or Over-the-Counter Payment Authorization. Submit a bank certification issued no more than 30 days prior to the application filing date, or an authorization to receive payment over the counter.
If required:
- Request Letter for Publication of Notices. If the deceased affiliate did not have an active employment relationship, submit a letter stating this situation and indicating the beneficiary’s full name and relationship to the deceased. If the affiliate was retired, this condition must also be stated. The publication of the notices will be carried out by the National Savings Fund.
- Notices (Edicts) - Article 212 of the Colombian Labor Code. When applicable, you must provide proof of publication of the notices required for the procedure.
Important: If you have a court judgment or a public deed resulting from a succession proceeding in which the deceased affiliate’s severance funds or Voluntary Contractual Savings (AVC) have been awarded, it will not be necessary to submit certain documents such as notices, sworn affidavits, civil registry records requested to prove kinship, or declarations of cohabitation. In such cases, the National Savings Fund will validate the succession documents submitted.
Required documentation in the event of:
Garnished accounts
Accounts with external pledge
Mortgage loan and/or education loan from Cesantías Fondo Nacional del Ahorro S.A.
Remember
- 1.When submitting the request documents, you must present your original ID document.
- 2.Fully completing and submitting the documentation will allow your request to be analyzed and processed efficiently and enable a timely and effective response.
- 3.The issuance date of authenticated documents may not exceed 3 months at the time of submission.
- 4.In accordance with Circular 58 of 2025 issued by the Superintendencia Financiera de Colombia, when the balance of the deceased member's voluntary savings account exceeds ninety-one million eight hundred thirty-two thousand one hundred seventy pesos ($91,832,170), a ruling or public deed from the succession process will be required for disbursement. Valid from October 1, 2025 to September 30, 2026.
- 5.Under internal policy, Fondo Nacional del Ahorro S.A. establishes a term of 45 business days to process payment of Cesantías and/or AVC, counted from the day following submission of the request in the system; provided that all requirements set forth in the List of Documents have been fully met. If the request is returned due to non-compliance with requirements, the procedure will be archived; correction and resubmission will reset the timeframes.
- 6.The FNA does not have payment agreements with 100% digital financial platforms (Nequi, Daviplata, Bancolombia a la mano — 10 digits); verify that the requested account does not correspond to these platforms.
You can track the procedure through:
- Our Service Points FNA in-person.
- By phone, dialing 307 7070 in Bogotá, or the national toll-free line 01 8000 52 7070.
As a result, you will obtain an electronic disbursement to the account indicated on the form.