Terms of Use
The corporate portal of the Fondo Nacional del Ahorro is a service established to facilitate financial consumers' access to products and services related to its corporate purpose and social function.
Through the portal it is possible to access customer service, online service – virtual banking, simulators, credit scores, loan approval processing – approved loans, and online payments, among others.
FNA reserves the right to update, modify, or remove the information contained herein in order to align it with regulatory or jurisprudential changes, with prior notice to the financial consumer.
FNA shall not be liable for the misuse of the content of the corporate portal. When printing a document contained therein, verify that it is identical to the electronic version published on the website or its links. The information contained in web pages referenced by links is the exclusive responsibility of those third parties.
Copying, duplicating, redistributing, commercializing, or any other activity involving the content of the corporate portal is prohibited without the prior express consent of FNA.
Conditions and terms of use for access to the corporate portal of the Fondo Nacional del Ahorro
The FNA corporate portal is a service for financial consumers and Colombian citizens, where they may find information about the products and services offered by FNA.
Purpose: this portal is a service offered by FNA to its affiliates, with the aim of providing information about products and services and enabling the execution of certain operations authorized by the Fondo Nacional del Ahorro. The service is provided through its information system, which must be accessed via the internet.
Users of the FNA corporate portal: the service offered by FNA is exclusively for affiliates of the Fondo Nacional del Ahorro and Colombian citizens interested in the institution.
Access to the corporate portal: to access the FNA corporate portal, the affiliate must have the necessary physical means to receive or transmit via the internet the information related to the products and services of the Fondo Nacional del Ahorro.
Use of servers: the user must verify the availability and reliability of the equipment or communication services used. FNA makes its internet address available to the affiliate so that the affiliate may use the services and access the operations authorized by the Fondo Nacional del Ahorro.
Access credentials: to access the services offered by the corporate portal, the financial consumer must activate their access credentials through the registration mechanism.
The access credentials constitute the electronic signature that shall identify the affiliate in their internet-based interactions with the Fondo Nacional del Ahorro. The affiliate is advised to maintain exclusive control of their credentials.