Financial consumer service system
Revisoría Fiscal Amézquita & CIA.
The Revisoría Fiscal is responsible for overseeing and attesting that all matters are in order and conducted with transparency.
Our statutory auditor is Amézquita y CIA, who work in continuous supervision to ensure transparency.
Address: Calle 17 # 7-35, Piso 14, Edificio Centro Internacional Tequendama, Bogotá
PBX: +57 (1) 2776720
Superintendencia Financiera de Colombia
This is a supervisory body through which a financial consumer may file a complaint regarding a product or service acquired, offered, or provided by a supervised entity, brought to the attention of this Superintendency.
Contact:
- Website: www.superfinanciera.gov.co
- Requests, Petitions, Complaints, Claims, Suggestions, and Commendations mailbox: www.superfinanciera.gov.co/publicacion/20710
- Address: Calle 7 # 4 - 49 (Bogotá)
- Phone: +57 601 594 02 00 - 601 594 02 01 - 601 350 8166
- WhatsApp: +57 317 6398781
- Email: super@superfinanciera.gov.co
Defense Mechanisms
A large percentage of the Colombian population lacks the necessary knowledge to analyze the financial information available to them and is unaware of the protection mechanisms that cover them. This leads these individuals to not understand how to manage their debts, to be unaware of their rights and obligations, and to feel intimidated by financial institutions due to their limited knowledge of the products and services offered, which they perceive as overly complex. This can cause significant problems, considering that on a daily basis the average person makes decisions that can substantially affect their assets and well-being.
(Speech: First Congress on Financial Consumer Protection and Financial Education. May 5–6, 2011, Bogotá. Asobancaria).
For this reason, the institution offers all financial consumers a mechanism called Financial Education, so that they may make informed and responsible decisions that enable them to achieve the desired economic prosperity.
Through this mechanism, financial consumers can protect themselves with the knowledge they acquire regarding their rights and obligations, the institution's products and services, and the existing external defense mechanisms.
We listen to your concerns
Every day we want to be closer to you, which is why we offer these mechanisms.