Withdrawals
Withdraw your AVC quickly and securely with the options that best fit your needs.
Withdrawals through Fondo
en Línea and App
Only AVC payment requests not exceeding $2,700,000 will be processed. If the requested amount is higher, we invite you to visit any of our service points nationwide to complete the process.
If you are a Colombian Residing Abroad, contact us at colombianosenelexterior@fna.gov.co to receive information regarding the withdrawal of your contributed funds.
Make your withdrawal through Online Fund Fondo en Línea (no documents required).
Only AVC payment requests not exceeding $2,700,000 will be processed. If the requested amount is higher, we invite you to visit any of our service points nationwide to complete the process.
If you are a Colombian Residing Abroad, contact us at colombianosenelexterior@fna.gov.co to receive information regarding the withdrawal of your contributed funds.
Make your withdrawal through Online Fund Fondo en Línea (no documents required).
Steps to follow at service points
Required documentation
Important notes
Fondo Nacional del Ahorro S.A. will apply authentication mechanisms for withdrawals through in-person and virtual channels such as Fondo en Línea and the APP.
You can track your request at: • Our service points nationwide. (Service points: /atencion-ciudadano/puntos-atencion) • By phone, dialing 307 7070 in Bogotá or the national toll-free line 01 8000 52 7070.
Intended for Colombians and foreign nationals who meet the required conditions:
Temporary Protection Permit (PPT).
Special Stay Permit (PEP).
